When will I receive the finished video?
Generally, you’ll receive your finished video within 24 hours after placing the order.
How can I send you my files?
Just upload us your files to a cloud storage service like Dropbox, Google Drive, WeTransfer or any other cloud storage services you are comfortable with. Then send us the details of access to firstname.lastname@example.org
How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal. Our website is connected with 2 Checkout a secure third party payment system and we are validated by Trustwave that credit card and identity information are secure.
Do you have money back guarantee? What if I don't like your work?
Our goal is to provide high quality, professional service to all of our clients. If you’re not satisfied with your edited video, we offer a refund guarantee of up to 100%. You’ll receive the money back in 5 days.
What about changes or modifications after getting the finished video?
The videos are edited according to the instructions you provide if the output doesn’t fulfill your requirements we’re happy to do revisions until it matches your requirements..
What if I’m still not happy?
You can request more rounds of revisions until you’re satisfied but if you’re still not happy, then we will refund your money.
What about the file formats of the finished video?
We will provide you with the edited video on any format of your choice.
How can I get answers to editing questions not covered in this FAQ?
We will be glad to provide cost-free, consultation regarding your specific editing needs via our online chat and through Skype or email us for further details.